Policy Statement
Perentie Apps (“we”, “us”, “our”) is committed to protecting your privacy
when you interact with us, our content, products, or services. We are
bound by the Privacy Act 1988 (Cth).
Purpose of this Policy
This policy explains our personal information handling practices. It
describes how we may collect, use, and disclose information about you or
your use of our content, products, or services.
You can find the date of the most recent review of this policy at the end of this document.
Collection of Personal Information
1.1 How we collect personal information
The main circumstances in which Perentie Apps collects personal information about you are:
(a) when you provide it to us if you register as a user of Perentie Apps services, you will provide
information to us as part of your registration. You may also give us
information when you buy from Perentie Apps, or enter competitions or otherwise
participate in Perentie Apps functions or activities. For information about
our collection and retention of payment information see below.
Your credit card details are not stored on our site and transmitted in encrypted
form. Unencrypted credit card information is not stored on our servers.
Online credit card payments are currently processed using a third-party
payment gateway service providers run by PayPal and Stripe. These
providers deliver a PCI-DSS (plastic card industry data security scheme)
compliant payment gateway service to Perentie Apps that is used to securely
process customer payments. For more information, you can read the PayPal
and Stripe Privacy Policy.
(b) when we collect it in relation to your use of our online system and mobile app we also collect information about your use of our digital web
application and mobile app. This is mainly to improve your experience
and our services. Perentie Apps uses technologies like cookies and
local storage as part of its digital services.
If you are a registered Perentie Apps online user, we may link the information collected about you to your account.
If you are not a registered Perentie Apps online user, then we will track
this information by reference to digital information such as an IP
address and will not seek to identify you.
If we do not collect information about you or your use of our digital
services, we may not be able to provide you with certain digital
services, or we may not be able to tailor or enhance your viewing or
listening experience of our digital services.
What are these technologies?
A “cookie” is a small data file downloaded to your computer or device
which lets our digital service gather and store information. Your web
browser then sends these cookies back to the website or application on
each subsequent visit so they can recognise you and remember things such
as your personalised settings or preferences.
These requests can gather information from a website such as: the IP
address of your computer, the time the material was viewed, the type of
browser used, and the existence of cookies previously set by that
server. This is information that is available to any web server you
visit, and these beacons represent a convenient method of gathering
simple statistics and managing cookies.
“Local storage” is a technology that allows a website or application
to store information locally on your computer or device – for example
when you download the mobile app it is stored locally on your device.
Why do we use these technologies?
Perentie Apps uses these technologies in a variety of ways to deliver,
measure and improve our services and products. These uses generally fall
into one of the following categories:
Site and application functionality: To enable interactive features
such as chats, navigation, and online purchasing. Credit card
information is never stored in a cookie. The information stored by the
cookie includes data that is provided during online registration
processes.
Client analytics: The aggregate information gathered from these
technologies helps us to improve our products and understand how people
use our services.
Client analytics that DO NOT identify you
The analytics systems used by the Perentie Apps are cookies, web beacons,
local storage, and other technologies which are used to gather
information regarding visitor activity on Perentie Apps’s digital services.
This is not used to identify personal details but to
evaluate and improve our services or to offer improved services based on
aggregated visitor trends.
Generally, these services are provided to the Perentie Apps by third
parties. For instance, Perentie Apps uses Google Analytics. More information
about how Google uses information from sites or apps can be found at https://policies.google.com/technologies/partner-sites .
Controlling and deleting cookies
Popular browsers will usually give users a level of control over cookies.
You can set your browsers to accept or reject all, or certain,
cookies. You can also set your browser to prompt you each time a cookie
is offered.
Most cookies are easy to delete, and the ‘Help’ function within your
browser should tell you how. Some digital services may not load properly
or function as intended if cookies are disabled, however it is up to
you to determine the balance of convenience and computer privacy that
you are comfortable with.
Some browsers offer ‘Do Not Track’ (DNT) cookies, which send an
additional piece of information when a cookie is downloaded that the
user does not wish to be tracked. There are no legal or technical
requirements regarding the use of a DNT cookie. Perentie Apps’s digital
properties do not recognise DNT cookies.
Perentie Apps uses web beacons in combination with cookies to track
activity, along with using it during live chat. Turning off a browser’s
cookies will prevent web beacons from tracking your specific activity.
The web beacon will still record your visit anonymously, however your
unique information will not be recorded. If you turn off cookies then
we will not be able to personalise or customise content for you, which
will affect your user experience.
Cookies used by Perentie Apps
Perentie Apps may use the following types of cookies:
Session Computer Browser Cookies – Session
cookies let you move from page to page without the need to repeatedly
sign in. A session browser cookie is stored in the browser and deleted
when the browser shuts down.
Persistent Cookies – Persistent
cookies are used to help us monitor the performance of our digital
services by recording your browsing behaviour within the particular
digital service. These browser cookies can only be read by the company
that places the cookies on the computer. Persistent cookies are saved to
your hard drive until they expire. Unlike session browser cookies, they
are not automatically deleted when the browser is shut down, unless that is a setting of the browser.
Third party cookies, beacons, and other technologies
Perentie Apps uses a number of suppliers who also set cookies, use beacons,
or other technology, on our digital services on our behalf in order to
deliver the services that they are providing.
Such third parties may include social media providers, video / audio sharing services and include Google and Facebook.
For instance, if we embed photos and video content from third parties
such as Facebook and YouTube or Vimeo, those third parties may have set cookies
relating to that content. If you then “share” that content, another
third-party cookie may be set by the service you have chosen to share
content through.
Perentie Apps cannot control these cookies, and does not block cookies set by third parties in these ways.
1.2 Purposes for which we collect, use, and disclose personal information
Perentie Apps Customers
The purposes for which we collect, use and disclose personal information include:
* to provide our products and services to you;
* to improve our products and services, including conducting surveys;
* to manage our relationship with you, including:
(a) communicating with you about our products or services, including
providing information about products or services which we consider may
be of interest to you;
(b) billing you for any products or services that we charge for;
(c) investigating any complaints made by you;
(d) otherwise offering you assistance, including, by providing technical support;
We will not send you unsolicited direct marketing emails, without
your prior consent. We will always give you the option to opt out of
marketing communications. We may send you electronic communications for
account administration purposes and for the delivery of our services for as long as you are a registered user of Perentie Apps, these emails are application generated emails and essential to the service of the products.
1.3 Disclosure of personal information
We may disclose your personal information that we collect as part of the registration to our:
technology service providers, including, internet service providers,
app service providers, cloud hosting service providers, software
suppliers, and maintenance and support service providers and security
services on a confidential basis so that they can provide services to
us; BUT only in the case for delivering our services to you analytics service providers including Facebook and Google Analytics
(for more information, you can read the Google Analytics Terms of
Service here); and subscription service providers, PayPal and Stripe – if you are a paying subscription customer.
These third parties may be located in Australia or outside Australia,
including but not limited to New Zealand, Singapore, the UK, the
Netherlands, Ireland, and the USA.
THIRD PARTIES:
Amazon Web Services
PayPal
Stripe
Perentie Apps has a statutory obligation to take contractual measures to
ensure that its contracted service providers do not do an act or engage
in a practice that would breach an Australian Privacy Principle if done
or engaged in by Perentie Apps.
Perentie Apps will not sell or receive payment for licensing or disclosing your personal information.
Perentie Apps may include links to third party content on its website and in
other electronic communications. Perentie Apps does not have any control over
the privacy practices of those third parties. Please check the website
of each relevant third party for details of their privacy policies.
Perentie Apps does not control who links to the Perentie Apps site.
Seeking access to, and updating, information we hold about you
You have the right to request access to personal information that is
held by Perentie Apps about you. Requests for access will be dealt with by
Perentie Apps in accordance with the Freedom of Information Act 1982 (Cth) or Privacy Act 1988 (Cth).
You also have the right to request the correction of any of your
personal information that Perentie Apps holds.
Perentie Apps will take reasonable
steps to make appropriate corrections to personal information so that it
is accurate, complete and up-to-date. To seek access to, or correction
of, your personal information please contact Perentie Apps, whose details are
below.
Making a complaint
Perentie Apps welcomes feedback about privacy issues and will attend to all
questions and complaints promptly.
Please contact Perentie Apps using the
details below if you would like to make a complaint.
Privacy contact officer contact details
If you wish to contact our privacy officer, please use the following contact details:
PO Box 1279
Milton
Queensland Australia
4064
VERSION DATE: March 2022